Delete your Ledgewise account
You can delete your Ledgewise account in the app under More → Settings → Delete my account, or by emailing founder@tenderlab.studio. Deleting in the app removes your account data from our database immediately, and encrypted backups roll off within about 7 days. Ledgewise is published by TenderLab.
In the app (fastest)
- Open Ledgewise and sign in.
- Go to More → Settings and tap Delete my account.
- Enter your password and tap Permanently delete.
No longer have the app? Sign in at app.ledgewise.app, open Settings and use the same Delete my account button.
By email
Email founder@tenderlab.studio from your account email address and ask us to delete your account. We verify the request and delete your data within 30 days.
What is deleted
- Your account, envelopes, budgets, transactions, debts, payoff history and settings.
- Your partner link: anything shared with your partner stops being shared.
- Any web subscription (Stripe) is cancelled automatically.
- Your bank connections (disconnected) and any uploaded statement files.
- Everything is removed from our database immediately when you delete in the app. Copies in encrypted backups roll off within about 7 days.
What may be kept
Usage analytics tied to a random ID (never your budget or bank data), referral attribution records and server logs (which can include IP addresses) are not deleted with your account. Records we are required by law to keep, and payment records held by Apple, Google, Stripe and Adapty under their own rules, may be kept longer. Deleting your account does not cancel a subscription bought through Google Play or the App Store: cancel it in your store account settings first.
Full details are in our Privacy Policy.